Challenge
A leading pharmaceutical company needed to make medical information more accessible to healthcare professionals. However, critical knowledge was spread across disconnected systems, making it difficult to provide reliable, source-grounded answers quickly.
Solution
We implemented an Enterprise Context Layer on Microsoft Azure through our Contextual AI Factory, connecting trusted medical knowledge, business rules, and pharmaceutical relationships to power an AI Medical Assistant with explainable, source-cited, and fully auditable responses. The assistant can also surface relevant, compliant product education and promotional content based on the context of each query.
Domain
Deep expertise in pharmaceutical data, knowledge graphs, contextual AI, and responsible AI governance enabled us to create a trusted foundation for healthcare use cases.
Design
Built around the needs of healthcare professionals, the solution provides fast, transparent, source-grounded answers through a single user experience, with feedback and usage insights supporting ongoing improvement.
Adoption
Embedded directly into the client’s healthcare professional portal and validated through moderated usability and diary studies with primary-care physicians, with automated testing, monitoring, and governance controls supporting scalable adoption.
Results