Lingaro Recognized in 2022 Gartner Peer Insights ‘Voice of the Customer’ in Analytics

Head of Delivery Excellence


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Lingaro Recognized in 2022 Gartner Peer Insights ‘Voice of the Customer’ in Analytics
The primary focus of our Delivery Excellence organization is to ensure that superior quality aligned with Agile and DevOps principles is embedded in every aspect of delivery, from project execution and support to internal structure and operations.

  • Provide strategy and vision for Delivery Excellence function that supports business goals.

  • Drive operational excellence, set up standardon.

  • Define the Delivery Excellence organization and manage its team members.

  • Organize relevant performance management by defining proper KPIs and delivering reporting to optimize overall project execution. This includes project / services health, financial performance, risk rating, customer satisfaction.

  • Own follow-ups and resolution process in case of observed substantial risks on individual engagements, negative trends in performance, breaches in policies or contract obligations.

  • Work together with ADM and CC representatives in key customer escalations to drive resolution of issues and implement lessons learned across organization.

  • Provide governance and quality assurance to selected high profile engagements – starting from sales stage to successful delivery.

  • Own best practice implementation and continuous improvement in area of project and service delivery.


  • Strong background in project management and service delivery in IT professional services environment.

  • Experience in a similar role at large scale organization.

  • Excellent understanding of project / services controlling KPIs including financial and non-financial measures.

  • Experience in portfolio / program governance or PMO structures in matrix organization.

  • Knowledge of project and service management methodologies, tools, and best practices. Certifications in respective areas (PMP, SAFe, ITSM) are a plus, while modern Agile components are required.

  • Demonstrated experience in process improvement.

  • Analytical and problem-solving mindset.

  • Excellent communication skills proven in internal and external situations.

  • Ability to inspire others and create impact across organization pillars to drive changes and improvements.


We offer:

  • Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.

  • “Office as an option” model. You can choose to work remotely or in the office.  

  • Great Place to Work® certified employer.​​​​​​​ 

  • Flexibility regarding working hours and your preferred form of contract.  

  • Comprehensive online onboarding program with a “Buddy” from day 1.   

  • Cooperation with top-tier engineers and experts.  

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly.  

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Grow as we grow as a company. 76% of our managers are internal promotions.  

  • A diverse, inclusive, and values-driven community.   

  • Autonomy to choose the way you work. We trust your ideas.  

  • Create our community together. Refer your friends to receive bonuses.  

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.  

  • Modern office equipment. Purchased for you or available to borrow, depending on your location.


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