Lingaro Recognized in 2022 Gartner Peer Insights ‘Voice of the Customer’ in Analytics

Head of Delivery Excellence


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Lingaro Recognized in 2022 Gartner Peer Insights ‘Voice of the Customer’ in Analytics

The primary focus of our Delivery Excellence organization is to ensure that superior quality aligned with Agile and DevOps principles is embedded in every aspect of delivery, from project execution and support to internal structure and operations.


  • Provide strategy and vision for Delivery Excellence function to set up delivery standards, ensure best quality of operations, and optimize overall project execution.

  • Define the Delivery Excellence organization and manage its team members.

  • Define proper KPIs and own relevant performance management metrics (project / services health, financial performance, risk rating, customer satisfaction).

  • Own follow-ups and resolution process in case of observed substantial risks.

  • Cooperate closely with Account Delivery Management and Competency Centers Leads in key customer escalations to drive resolutions of issues and promote them across organization.

  • Provide governance and quality assurance to selected high profile engagements – starting from sales stage to successful delivery.


  • Solid experience in portfolio & program governance in a large scale matrix organization.

  • Strong background in project management and service delivery in IT professional services environment.

  • Ownership of project & services controlling KPIs including financial and non-financial measures.

  • Hands on experience in project and service management. Expertise in modern Agile methodologies, certifications in respective areas (PMP, SAFe, ITSM) are a plus.

  • Demonstrated experience in process improvement, implementing significant changes at an organization level.

  • Ability to inspire others and be the change agent.

  • Excellent communication skills proven in internal and external environment.

We offer:

  • Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.

  • “Office as an option” model. You can choose to work remotely or in the office.  

  • Great Place to Work® certified employer.​​​​​​​ 

  • Flexibility regarding working hours and your preferred form of contract.  

  • Comprehensive online onboarding program with a “Buddy” from day 1.   

  • Cooperation with top-tier engineers and experts.  

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly.  

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Grow as we grow as a company. 76% of our managers are internal promotions.  

  • A diverse, inclusive, and values-driven community.   

  • Autonomy to choose the way you work. We trust your ideas.  

  • Create our community together. Refer your friends to receive bonuses.  

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.  

  • Modern office equipment. Purchased for you or available to borrow, depending on your location.


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