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Head of Practice- Managed Services

India

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Tasks:
  • Responsible for the practice’s strategy and business results

  • Definition and creation of Data Analytics Application & Platform Managed Services capabilities and offerings following industry best practices and clients’ needs

  • Advising and working with senior client executives in solving their Managed Services related issues from strategy to execution (including transition from Delivery)

  • Cooperation with Account and Delivery teams to create repeatable methodologies for effectively deliver services and engagements to customers

  • Ensure knowledge and skills capacity enablement towards Delivery & Operations teams

  • Company knowledge owner regarding AMS & Platform MS

  • Keep the practice at the forefront of Managed Services (by interacting with the ecosystem, attending conferences, getting certifications, interactions with external advisors, reading articles…)

  • Create “thought leadership” collaterals (white papers, Social Media posts, Webinars…) related to the practice

  • Engage with Sales and Marketing to get the full support for commercial enablement through targeted initiatives

Requirements:
  • Experience in shaping complex deals in Managed Services with the ability to lead value propositions in line with client needs.

  • Technical acumen in the area of Data Analytics, DS and AI, Cloud platforms

  • Global understanding of Managed Services ecosystem applied to Data Analytics from technical, functional and value added standpoints.

  • Experience and ability to work in demanding environments (c-level relationship management included)

  • Experience in working in onshore, offshore delivery and operations

  • Experience in transformation toward Managed Services at scale – at least 100+ FTE

  • Experience in ITSM at scale.

  • Expertise in Managed Services including strategy and innovative value added operations

  • Experience in shaping and managing IT shared services

  • Knowledgeable in automation and optimization of Managed Services delivery

  • DevOps understanding in the context of transitioning from Delivery to Operations

  • Solution Sales / PreSales and pursuit management experience

  • Excellent communication, presentation and influencing skills

  • 5+ Years of Managed Services / Application and or Infrastructure Managed Services experience

  • Fluent in English

  • Experience in working in teams in multi cultural environments

  • ITIL certification is a plus

We Offer:
  • Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.

  • 100% remote.

  • Flexibility regarding working hours.

  • Full-time position

  • Comprehensive online onboarding program with a “Buddy” from day 1.

  • Cooperation with top-tier engineers and experts.

  • Internal Gallup Certified Strengths Coach to support your growth.

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly.

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Grow as we grow as a company. 76% of our managers are internal promotions.

  • A diverse, inclusive, and values-driven community.

  • Autonomy to choose the way you work. We trust your ideas.

  • Create our community together. Refer your friends to receive bonuses.

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.

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