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Optimizing Customer Service with Magento and Salesforce

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Learn how you can integrate two top-of-the-line platforms to provide amazing customer service.

Magento is a top-rated eCommerce platform. It allows you to create powerful online stores with customized store views for different markets. Learn how you can use this platform as the core of your successful online sales process. 

 

Salesforce is the leading CRM solution. It enables you to bring all your knowledge into a single place where you can act on it. Its Service Cloud helps your staff save time and money as they engage customers through multiple channels like instant messengers, phone calls, email, and social media on, for example, Facebook, Whatsapp, Twitter, Youtube, and more. 

 

Together, these solutions offer a powerful way to create great customer-centric service experiences. All available information about each customer is at your fingertips.

 

We’re not competitor obsessed, we’re customer obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, Amazon

 

 

Optimizing Customer Service with Magento and Salesforce

Date: 17.09.2020
Time: 09:00 am – 10:00 am – New York, USA, (UTC -4) 02:00 pm – 03:00 pm – London, UK, (UTC +1) 03:00 pm – 04:00 pm – Warsaw, Poland, (UTC +2)
Location: Online
Kacper Gugała Director of Sales
Mateusz Michalczyk Salesforce Technical Lead
 

Agenda

In 60 minutes we’ll walk you through the following:

    • A quick overview of Magento 
    • Demo:
    • A quick overview of Salesforce 
    • Demo:
      • A 360-degree customer view with the Salesforce Service Cloud 
      • Email service
      • Omnichannel for social media: Facebook & Twitter
    • What a typical project looks like
 

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