Service Level Manager


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  • Negotiate Service Level Agreements and ensure that these are met.  
  • Make sure that all IT Service Management processes, Operational Level Agreements, and Underpinning Contracts are appropriate for the agreed service level targets.  
  • Closely monitor and report on service levels.  
  • Handle major escalations globally as a single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.  
  • Analyze and review performance results against OLAs/SLAs criteria and KPIs defined to measure  the quality of service  
  • With at least 5 years of relative experience  
  • Good understanding of the Customer's business and how IT contributes to the delivery of service
  • Has excellent communication and negotiation skills  
  • Strong knowledge and experience in contract/supplier manage  
  • Able to interact successfully with all levels of the Customer and IT Provider organization  
  • Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa  
  • Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal, etc.)  
  • Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
  • “Office as an option” model. You can choose to work remotely or in the office. 
  • Flexibility regarding working hours and your preferred form of contract.
  • Comprehensive online onboarding program with a “Buddy” from day 1.   
  • Cooperation with top-tier engineers and experts. 
  • Unlimited access to the Udemy learning platform from day 1.
  • Certificate training programs. Lingarians earn 500+ technology certificates yearly. 
  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
  • Grow as we grow as a company. 76% of our managers are internal promotions.
  • A diverse, inclusive, and values-driven community.   
  • Autonomy to choose the way you work. We trust your ideas. 
  • Create our community together. Refer your friends to receive bonuses.
  • Activities to support your well-being and health.
  • Plenty of opportunities to donate to charities and support the environment.
  • Great Place to Work Certified Employer in the Philippines


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