Support Specialist (L1 & L2)

Develop a relationship with global clients by providing topnotch level 1 to 2 operational support utilizing the ITIL framework
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Review, execute, and verify production changes in strict accordance with procedures defined in change documents
Act as the gatekeeper of the software systems for any new changes and functionalities to be introduced
Own the innovative and cutting-edge systems Lingaro developed using wide-array of technologies
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives

At least 3 years of experience in L1-L2 Application Support
Required skills: SQL & Python
Nice to have: Power BI, Azure, PostgreSQL
Must have a good understanding of SDLC and ITIL processes
ITIL certification is preferred but not required
Strong analytical skills
Strong communication and interpersonal skills, and ability to work with both technical and business stakeholders
Able to work independently or with minimal supervision
Willing to work EMEA/NALA shift

Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.
Great Place to Work Certified Employer in the Philippines