Junior IT Specialist (IT Support L1/IT Helpdesk L1)

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

Location: Bengaluru

About the role: The Junior IT Specialist (IT Support L1/IT Helpdesk L1) will provide technical support and assistance to the IT team and end-users. The role involves assisting in the installation, configuration, and maintenance of computer hardware, software, and network systems. The position also requires troubleshooting and resolving technical issues, as well as providing training to end-users as needed.

Tasks:

• Assist in the installation, configuration, maintenance, management of computer hardware and software.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Provide technical support to end-users, including troubleshooting and resolving IT-related problems timely and accurately.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Facilitating end-to-end IT equipment logistics (delivery to new hires, retrieval from leavers, handling hardware requests, overseeing procurement, and processing employee buyouts).
• Coordinate with IT vendors to meet requirements efficiently.
• Provide training and assistance to end-users on the use of IT systems and software, e.g. user on-boarding or off-boarding.
• Assist in the development and maintenance of IT documentation and procedures.
• Collaborate with IT team members to support and maintain IT infrastructure.
• Stay current with industry trends and developments in IT systems and technology.
• Perform other IT related duties as assigned.

What We're Looking for:

• Bachelor’s degree in Computer Science/Technology or related field
• 2-4 years of experience in IT support or a related field.
• Knowledge of computer hardware, software, and network systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English as a primary language, with the ability to use it effectively both verbally and in written form.
• Able to perform time management and organizational skills.
• Adaptable and flexible in IT roles.
• Familiarity with IT asset management practices and tools.
• Ability to work independently and as part of a team.
• Strong attention to detail and the ability to prioritize tasks.
• Relevant IT certifications are a plus.
• Knowledge of ITIL standards and practices is an advantage.

Physical Requirements:

• Ability to lift and carry computer equipment and peripherals.

• Ability to sit and stand for extended periods of time.

• Ability to work in a fast-paced and changing environment.

• Ability to work on different work shifts 

We offer:

• Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.

• “Office as an option” model. You can choose to work remotely or in the office.

• Great Place to Work® certified employer.

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.

• Cooperation with top-tier engineers and experts.

• Unlimited access to the Udemy learning platform from day 1.

• Certificate training programs. Lingarians earn 500+ technology certificates yearly.

• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

• Grow as we grow as a company.76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.

• Autonomy to choose the way you work. We trust your ideas.

• Create our community together. Refer your friends to receive bonuses.

• Activities to support your well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

• Modern office equipment. Purchased for you or available to borrow, depending on your location.