Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.
About the role:
As a Team Coordinator, you’ll be a trusted guide and mentor to a group of consultants, helping them unlock their potential and navigate their career paths. You’ll combine your technical expertise with people leadership to create a thriving, motivated, and high-performing team.
Tasks/ Responsibilities:
- People Leadership & Development
- Mentorship & Coaching: Lead regular 1-on-1 sessions to support growth, solve challenges, and inspire progress.
- Career Development: Co-create personalized development plans and help team members reach their next milestones.
- Promotion Advocacy: Identify and champion talent ready for the next step.
- Performance Feedback: Summarize and deliver meaningful feedback that drives improvement and confidence.
- Culture Champion: Embody and promote our core values through your actions, fostering a positive and inclusive team culture.
- Engagement Driver: Spark motivation and build strong team spirit through authentic leadership and support.
- Change & Transformation Leadership
- Be a change advocate, helping the team embrace transformation initiatives and AI-powered solutions.
- Cascade key organizational updates and ensure alignment across the team.
- Project & Technical Support
- Be the go-to person for technical guidance and problem-solving in complex project scenarios.
- Provide hands-on support for specific use cases and help align processes for smoother delivery.
- Negotiate Service Level Agreements and ensuring that these are met.
- Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.
- Closely monitor and reports on service levels.
- Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.
- Analyze and review performance results against OLAs/ SLAs criteria and KPIs defined to measure quality of service
What We're Looking For:
Good understanding of the Customer's business and how IT contributes to the delivery of service
• Has excellent communication and negotiation skills
• Strong knowledge and experience of contract/supplier manage
• Able to interact successfully with all levels of the Customer and IT Provider organization
• Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
• Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal etc.)
• Problem-Solving Ability: You thrive in complex situations and bring clarity to challenges.
What will set you apart:
This is a high-impact leadership role where you’ll shape careers, drive innovation, and be a key player in our transformation journey. You won’t just manage tasks—you’ll lead people, solve problems, and build the future.
Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.
We offer:
- Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
- “Office as an option” model. You can choose to work remotely or in the office, depending on your location.
- Flexibility regarding working hours and your preferred form of contract.
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemy learning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Internal Gallup Certified Strengths Coach to support your growth.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven community.
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonuses.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
- Modern office equipment. Purchased for you or available to borrow, depending on your location.