As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our support engagements. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.
Tasks
- Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
- Validate that all necessary documentation, training, and support resources are in place prior to service activation.
- Develop and initiate technical documentation and procedures.
- Collaborate with other teams to identify and implement process improvements.
- Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
- Possess a deep understanding of the technology required for assigned engagements.
- Diagnose and resolve complex technical issues, and teach bug fixes.
- Provide technical guidance and troubleshooting support for complex issues.
- Lead incident technical discussions, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
- Closely coordinate with the Service Level Management (SLM) team to ensure adherence to SLAs for service availability, response times, and resolution times.
- Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
- Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
- Collaborate with development teams to ensure smooth integration of new solutions.
Qualifications
- Strong background in Operations Support.
- 5+ years of experience working with Databricks or similar data platforms.
- Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
- Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
- Proven ability to lead and motivate a team of technical professionals.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
Offer
- Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
- “Office as an option” model. You can choose to work remotely or in the office.
- Flexibility regarding working hours and your preferred form of contract.
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemylearning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support.Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Internal Gallup Certified Strengths Coach to support your growth.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonuses.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
- Great Place to Work Certified Employer in the Philippines and Poland