Blog Post – GANTT 10-(Compressify.io)

Operations Technical Leader- Azure Databricks

india

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Harish Ravi, desktop circle

As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our support engagements. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.

 

Roles & Responsibilities:

Technical Leadership:
    • Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
    • Validate that all necessary documentation, training, and support resources are in place prior to service activation.
    • Develop and initiate technical documentation and procedures.
    • Collaborate with other teams to identify and implement process improvements.
Technical Expertise:
    • Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
    • Possess a deep understanding of technology required to assigned engagements.
    • Diagnose and resolve complex technical issues. Able to resolve and teach bug fixes.
    • Provide technical guidance and troubleshooting support for complex issues.
Incident Management:
    • Lead incident technical discussion, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
Service Level Agreement (SLA) Management:
    • Closely coordinate with SLM to ensure adherence to SLAs for service availability, response times, and resolution times.
Continuous Improvement:
    • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
    • Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
    • Collaborate with development teams to ensure smooth integration of new features and applications.

 

Qualifications:

  • Strong background in Operations Support.
  • 5+ years of experience working with Databricks or similar data platforms.
  • Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
  • Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
  • Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
  • Proven ability to lead and motivate a team of technical professionals.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Offer

  • Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
  • “Office as an option” model. You can choose to work remotely or in the office. 
  • Flexibility regarding working hours and your preferred form of contract.
  • Comprehensive online onboarding program with a “Buddy” from day 1.   
  • Cooperation with top-tier engineers and experts. 
  • Unlimited access to the Udemylearning platform from day 1.
  • Certificate training programs. Lingarians earn 500+ technology certificates yearly. 
  • Upskilling support.Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
  • Internal Gallup Certified Strengths Coach to support your growth.
  • Grow as we grow as a company. 76% of our managers are internal promotions.
  • diverse, inclusive, and values-driven  
  • Autonomy to choose the way you work. We trust your ideas. 
  • Create our community together. Refer your friends to receive bonuses.
  • Activities to support your well-being and health.
  • Plenty of opportunities to donate to charities and support the environment.
  • Great Place to Work Certified Employer in the Philippines and Poland

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