Provide expert service support as L3 specialist for the service.
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed.
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.
Create problem corrective action plan proposals.
Deploy bug fixes in managed applications.
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes.
Good command of English – both spoken and written skills
Must have strong knowledge of Azure, Python, and PySpark
Strong analytical thinking and problem-solving skills.
Strong communication skillset – ability to translate technical details to
business/non-technical stakeholders
Must have the ability to effectively communicate across third parties,
technical, and business product managers on solution design.
Be able to apply research, information gathering, and analytical and
interpretation skills to problems of diverse scope.
Has the ability to think abstractly and deal with ambiguous/under-defined
problems.
Capable of working both independently and in a team-oriented, collaborative,
cross-functional, and cross-cultural environment
Equip to handle multiple projects and applications across different Competency Centers
Willing to work on a mid-shift schedule (2PM-11PM or 3PM-12MN)
Willing to work PH holiday and on a weekend rotation schedule as needed.
Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Internal Gallup Certified Strengths Coach to support your growth.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.
Great Place to Work Certified Employer in the Philippines