Expert Level Support (L3) - Python

Tasks:

• Provide expert service support as L3 specialist for the service.

• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed.

• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact

• Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.

• Create problem corrective action plan proposals.

• Deploy bug fixes in managed applications.

• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

• Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes.

Requirements:

• Good command of English – both spoken and written skills

• Must have strong knowledge of Azure, Python, and PySpark

• Strong analytical thinking and problem-solving skills.

• Strong communication skillset – ability to translate technical details to 

  business/non-technical stakeholders

• Must have the ability to effectively communicate across third parties, 

  technical, and business product managers on solution design.

• Be able to apply research, information gathering, and analytical and 

  interpretation skills to problems of diverse scope.

• Has the ability to think abstractly and deal with ambiguous/under-defined 

  problems.

• Capable of working both independently and in a team-oriented, collaborative, 

  cross-functional, and cross-cultural environment

• Equip to handle multiple projects and applications across different Competency Centers

• Willing to work on a mid-shift schedule (2PM-11PM or 3PM-12MN)

• Willing to work PH holiday and on a weekend rotation schedule as needed.