Serve as the primary contact for end-users, providing end-to-end
communication.
Receive and accurately record user requests for tracking purposes.
Coordinate with other teams and resources as needed to fulfill requests.
Keep users updated on ticket progress until resolution.
Ensure that L1 runbooks and documentation are current and accessible.
Initiate reviews with other operations subcompetency teams to ensure the validity and completeness of documentation.
Resolve tickets within the L1 scope as outlined in the L1 runbook.
Triage tickets that fall outside the L1 scope, directing them to the appropriate teams and maintaining user updates until resolution.
Perform routine and documented changes in accordance with established procedures.
Monitor system performance and pipeline operations, resolving interruptions.
Alert higher-tier support when necessary.
Lead, participate in, and comply with L1 governance and team tasks to maintain operational efficiency within the L1 subcompetency
Excellent English communication skills in both writing and speaking.
Excellent interpersonal skills and presentation skills.
Proficiency in PowerBI, Azure Engineering Stack, SQL, MS Access.
Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.
Great Place to Work Certified Employer in the Philippines