Mariia 1 - ISNT WORKING AT LINGARO ANYMORE

Support Specialist L1

philippines

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Mariia 1 - ISNT WORKING AT LINGARO ANYMORE
Tasks:
  • Serve as the primary contact for end-users, providing end-to-end 

    communication.

  • Receive and accurately record user requests for tracking purposes.

  • Coordinate with other teams and resources as needed to fulfill requests.

  • Keep users updated on ticket progress until resolution.

  • Ensure that L1 runbooks and documentation are current and accessible.

  • Initiate reviews with other operations subcompetency teams to ensure the validity and completeness of documentation.

  • Resolve tickets within the L1 scope as outlined in the L1 runbook.

  • Triage tickets that fall outside the L1 scope, directing them to the appropriate teams and maintaining user updates until resolution.

  • Perform routine and documented changes in accordance with established procedures.

  • Monitor system performance and pipeline operations, resolving interruptions.

  • Alert higher-tier support when necessary.

  • Lead, participate in, and comply with L1 governance and team tasks to maintain operational efficiency within the L1 subcompetency

Requirements:
  • Excellent English communication skills in both writing and speaking.

  • Excellent interpersonal skills and presentation skills.

  • Proficiency in PowerBI, Azure Engineering Stack, SQL, MS Access.

Offer:
  • Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.

  • “Office as an option” model. You can choose to work remotely or in the office. 

  • Flexibility regarding working hours and your preferred form of contract.

  • Comprehensive online onboarding program with a “Buddy” from day 1.   

  • Cooperation with top-tier engineers and experts. 

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Grow as we grow as a company. 76% of our managers are internal promotions.

  • A diverse, inclusive, and values-driven community.   

  • Autonomy to choose the way you work. We trust your ideas. 

  • Create our community together. Refer your friends to receive bonuses.

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.

  • Great Place to Work Certified Employer in the Philippines

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