Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.
Tasks:
Client/User Communication
- Serve as the primary contact for end-users, providing end-to-end communication
- Receive and accurately record user requests for tracking purposes.
- Coordinate with other teams and resources as needed to fulfill requests.
- Keep users updated on ticket progress until resolution.
Knowledge Management and Documentation
- Ensure that L1 runbooks and documentation are current and accessible.
- Initiate reviews with other operations sub competency teams to ensure the validity and completeness of documentation.
Incident Management and Fulfillment Request Management
- Resolve tickets within the L1 scope as outlined in the L1 runbook.
- Triage tickets that fall outside the L1 scope, directing them to the appropriate teams and maintaining user updates until resolution.
Change Request Management
- Perform routine and documented changes in accordance with established procedures.
Pipeline Monitoring and Management
- Monitor system performance and pipeline operations, resolving interruptions as per the runbook.
- Alert higher-tier support when necessary.
L1 Internal
- Lead, participate in, and comply with L1 governance and team tasks to maintain operational efficiency within the L1 sub competency
What We're Looking for:
- Excellent English communication skills in both writing and speaking.
- Excellent interpersonal skills and presentation skills.
- Proficiency in SQL, Power BI, Azure Data factory.
Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.
We offer:
- Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
- “Office as an option” model. You can choose to work remotely or in the office, depending on your location.
- Flexibility regarding working hours and your preferred form of contract.
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemy learning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Internal Gallup Certified Strengths Coach to support your growth.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven community.
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonuses.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
- Modern office equipment. Purchased for you or available to borrow, depending on your location.
