Expert Level Support (L3) - GCP

Tasks:

• Ensure that all code, scripts, and configurations adhere to the established standards of the engagement

• Verify the availability of all necessary documentation and acquire a 

  comprehensive understanding of the new product being introduced by the client.

• Proactively gather updates from the support team about incidents, service 

  requests, and change requests during daily cadence meetings.

• Conduct rigorous technical investigations to ascertain root causes and provide 

  effective resolutions for every issue that will be raised.

• Participate in technical consultations, offering valuable insights and expertise for 

  ongoing and upcoming projects.

• Thoroughly review estimations provided by the Enhancement teams

Requirements:

• Bachelor's degree (preferred: Computer science, Mathematics with statistic 

  specialization

• Well-versed in GCP & SQL

• Knowledge of the GCP ecosystem

• Knowledge of SQL, and Talend

   

• Good to have: Python, React & Azure

• Good command of English – both spoken and written skills 

• Strong problem-solving, analytical, and critical thinking skills

• Open to do 24x5 support

• Willing to work either ASIA, EMEA, or NALA shift.

• Willing to be cross-trained to all of the technologies involved in the solution.

• Knowledge of BigQuery is a plus

• Being capable of working with the support team to resolve complex issues

• Be flexible enough to accept more menial tasks (like testing).