Expert Level Support (L3)

Tasks:

• Provide expert service support as L3 specialist for the service.

• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

• Proactive and timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.

• Problem corrective action plan proposals

• Deploy bug-fixes in managed applications.

• Gather requirements, analyze, deisgn, and implement complex visualization solutions

• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

• Tasks may include incident or problem resolution, automation, change assessment, or implementation/deployment of change requests.

• Provide technical feedback and mentoring to teammates

Requirements:

• Strong analytical thinking and problem-solving skills

• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders

• Extensive experience with SQL, T-SQL, and PL/SQL Language – including but not limited to ETL, merge, partition exchange, exception and error handling, and performance tuning

• Extensive experience in BI Tool – Power BI
• Extensive experience in Azure Data Services - Databricks and Data Factory
  • Understands the operation of ETL process, triggers and scheduler
  • Logging, dbutils, pyspark SQL functions, handling different files e.g. json
• Extensive experience in Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions
• Extensive experience in Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy).
• Experience with Git repository maintenance and DevOps concepts.
• Familiarity with building, testing, and deploying process.
  

   

Offer:

• Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.

• “Office as an option” model. You can choose to work remotely or in the office. 

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.   

• Cooperation with top-tier engineers and experts. 

• Unlimited access to the Udemy learning platform from day 1.

• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

• Internal Gallup Certified Strengths Coach to support your growth.

• Grow as we grow as a company. 76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.   

• Autonomy to choose the way you work. We trust your ideas. 

• Create our community together. Refer your friends to receive bonuses.

• Activities to support your well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

• Great Place to Work Certified Employer in the Philippines