developers tablet&mobile

Operations Expert

philippines

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developers tablet&mobile
Tasks:
  • OPS SPOC for Directors, Delivery Leaders, and Engagement Managers

  • Manage a group of OPS services

  • Ensure that Operations are delivered with the expected quality

  • Overall governance, including reporting, contractual SLAs, service KPIs, Service 

    Improvement Plans, client satisfaction within the owned group of services

  • Management Escalation point of contact for ADM for critical outages or Lingaro Operations teams' performance issues

  • Responsible for contract arrangements (OPS input) together with Delivery Leads 

    and Engagement Managers, including modification of current support or new support setup (RFP)

  • Definition and negotiation of OPS KPIs and QoS targets and calculation methods 

    with customer

  • Resource management (proper skills, capabilities, capacity, and shifts per support 

    model)

  • Support setup (support model prep, ST, SNOW setup, etc)

  • Adjustments and OPS improvement

 

Requirements:
  • Good understanding of the Customer's business and how IT contributes to the delivery of service

  • ITIL certification

  • Excellent communication and negotiation skills   

  • Strong knowledge and experience in contract/supplier management

  • Able to interact successfully with all levels of the Customer and IT Provider organization

  • Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa 

  • Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal, etc.)

 

Offer:
  • Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.

  • “Office as an option” model. You can choose to work remotely or in the office. 

  • Flexibility regarding working hours and your preferred form of contract.

  • Comprehensive online onboarding program with a “Buddy” from day 1.   

  • Cooperation with top-tier engineers and experts. 

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Grow as we grow as a company. 76% of our managers are internal promotions.

  • A diverse, inclusive, and values-driven community.   

  • Autonomy to choose the way you work. We trust your ideas. 

  • Create our community together. Refer your friends to receive bonuses.

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.

  • Great Place to Work Certified Employer in the Philippines

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