Operations Technical Leader

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our support engagements. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.

What You'll Be Doing:

• Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
• Validate that all necessary documentation, training, and support resources are in place prior to service activation.
• Develop and initiate technical documentation and procedures.
• Collaborate with other teams to identify and implement process improvements.
• Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
• Possess a deep understanding of the technology required for assigned engagements.
• Diagnose and resolve complex technical issues, and teach bug fixes.
• Provide technical guidance and troubleshooting support for complex issues.
• Lead incident technical discussions, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
• Closely coordinate with the Service Level Management (SLM) team to ensure adherence to SLAs for service availability, response times, and resolution times.
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
• Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
• Collaborate with development teams to ensure smooth integration of new solutions.

What We're Looking For:

• Strong background in Operations Support.
• 5+ years of experience working with Databricks or similar data platforms.
• Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
• Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
• Proven ability to lead and motivate a team of technical professionals.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.

Offer

• Stable employment.On the market since 2008, 1500+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office. 
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.   
• Cooperation with top-tier engineers and experts. 
• Unlimited access to the Udemylearning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 
• Upskilling support.Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Internal Gallup Certified Strengths Coach to support your growth.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven  
• Autonomy to choose the way you work. We trust your ideas. 
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Great Place to Work Certified Employer in the Philippines and Poland