Service Level Manager

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

What You'll Be Doing:

• Negotiate Service Level Agreements and ensuring that these are met.
• Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.
• Closely monitor and reports on service levels.
• Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.
• Analyze and review performance results against OLAs/SLAs criteria and KPIs defined to measure quality of service

What We're Looking For:

• With at least 5 years of relative experience

• Good understanding of the Customer's business and how IT contributes to the delivery of service

• Has excellent communication and negotiation skill

• Strong knowledge and experience of contract/supplier manage

• Able to interact successfully with all levels of the Customer and IT Provider organization Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

• Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal etc.)

Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.

Offer

Share: