Service Level Manager

Tasks

Negotiate Service Level Agreements and ensuring that these are met.
Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.
Closely monitor and reports on service levels.
Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.
Analyze and review performance results against OLAs/SLAs criteria and KPIs defined to measure quality of service

Qualifications

With at least 5 years of relative experience
Good understanding of the Customer's business and how IT contributes to the delivery of service
Has excellent communication and negotiation skill
Strong knowledge and experience of contract/supplier manage
Able to interact successfully with all levels of the Customer and IT Provider organization Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal etc.)

Offer

Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Internal Gallup Certified Strengths Coach to support your growth.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.
Great Place to Work Certified Employer in the Philippines