office tablet&mobile-1

Support Specialist (L2)

philippines

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office tablet&mobile-1
Tasks:
  • Provide day-to-day L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.

  • Identify, handle, analyze, and resolve issues and requests raised by stakeholders 

    and clients.

  • Perform systems configurations, troubleshooting systems 

    errors, monitoring, automation, and testing systems performance.

  • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

  • Monitor Azure Data Factory (ADF) Pipelines.

  • Check the correctness of data downloading.

  • Participate in the development or deployment of new features or enhancements to production.

Requirements:
  • Strong knowledge of SQL, Azure, Data Lake Storage, Data Factory

  • Good to have: GOMO, Power BI, Python, Databricks

  • Good communication and interpersonal skills, and ability to work with both technical and business stakeholders

  • Able to work independently or with minimal supervision

  • Willing to work mid-shift schedule, and on PH holidays, or weekends as needed.

  • Good interpersonal skills

  • ITIL foundation is an advantage.

Offer:
  • Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.

  • “Office as an option” model. You can choose to work remotely or in the office. 

  • Flexibility regarding working hours and your preferred form of contract.

  • Comprehensive online onboarding program with a “Buddy” from day 1.   

  • Cooperation with top-tier engineers and experts. 

  • Unlimited access to the Udemy learning platform from day 1.

  • Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

  • Internal Gallup Certified Strengths Coach to support your growth.

  • Grow as we grow as a company. 76% of our managers are internal promotions.

  • diverse, inclusive, and values-driven community.   

  • Autonomy to choose the way you work. We trust your ideas. 

  • Create our community together. Refer your friends to receive bonuses.

  • Activities to support your well-being and health.

  • Plenty of opportunities to donate to charities and support the environment.

  • Great Place to Work Certified Employer in the Philippines

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