Support Specialist (L2) - GCP

Tasks

• Provide day-to-day L2 support for Problem, Change, and Incident Management tasks for the service in compliance with defined processes.

• Identify, handle, analyze, and resolve issues and requests raised by stakeholders 

  and clients.

• Perform systems configurations, troubleshooting systems 

  errors, monitoring, automation, and testing systems performance.

• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

• Monitor Azure Data Factory (ADF) Pipelines.

• Check the correctness of data downloading.

• Participate in the development or deployment of new features or enhancements to production.

Requirements

• Well-versed in GCP & SQL

• Good to have: Python, React & Azure

• Good command of English – both spoken and written skills

• Strong problem-solving, analytical, and critical thinking skills

• Open to do 24x5 support

• Willing to work either ASIA, EMEA, or NALA shift

• Willing to be cross-trained to all of the technologies involved in the solution

• ITIL foundation is an advantage.

Offer

• Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.

• “Office as an option” model. You can choose to work remotely or in the office. 

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.   

• Cooperation with top-tier engineers and experts. 

• Unlimited access to the Udemy learning platform from day 1.

• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

• Internal Gallup Certified Strengths Coach to support your growth.

• Grow as we grow as a company. 76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.   

• Autonomy to choose the way you work. We trust your ideas. 

• Create our community together. Refer your friends to receive bonuses.

• Activities to support your well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

• Great Place to Work Certified Employer in the Philippines