Support Specialist (L2)

Tasks:

• Provide day-to-day L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.

• Identify, handle, analyze, and resolve issues and requests raised by stakeholders 

  and clients.

• Perform systems configurations, troubleshooting systems 

  errors, monitoring, automation, and testing systems performance.

• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

• Monitor Azure Data Factory (ADF) Pipelines.

• Check the correctness of data downloading.

• Participate in the development or deployment of new features or enhancements to production.

Requirements:

• Strong knowledge of SQL, Azure, Data Lake Storage, Data Factory

• Good to have: GOMO, Power BI, Python, Databricks

• Good communication and interpersonal skills, and ability to work with both technical and business stakeholders

• Able to work independently or with minimal supervision

• Willing to work mid-shift schedule, and on PH holidays, or weekends as needed.

• Good interpersonal skills

• ITIL foundation is an advantage.

Offer:

• Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.

• “Office as an option” model. You can choose to work remotely or in the office. 

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.   

• Cooperation with top-tier engineers and experts. 

• Unlimited access to the Udemy learning platform from day 1.

• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 

• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

• Internal Gallup Certified Strengths Coach to support your growth.

• Grow as we grow as a company. 76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.   

• Autonomy to choose the way you work. We trust your ideas. 

• Create our community together. Refer your friends to receive bonuses.

• Activities to support your well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

• Great Place to Work Certified Employer in the Philippines