Engagement Manager

Tasks:

Project Management:

• Create and manage comprehensive project plans, detailing timelines, milestones, and deliverables.

• Coordinate project activities from start to finish, ensuring efficient execution.

• Monitor budgets and allocate resources judiciously.

• Ensure projects meet deadlines for timely completion.

Client Relations:

• Serve as the primary liaison for clients throughout the project's duration.

• Provide regular updates on project progress and address client feedback promptly.

• Manage client expectations to ensure high satisfaction levels.

• Build and sustain relationships with customers through close cooperation during project acquisition.

Account Management and Business Development:

• Handle financial aspects of projects, including invoicing and financial forecasting.

• Conduct health checks on ongoing projects.

• Manage escalations and resolve conflicts, keeping the team motivated towards success.

• Seek new opportunities within existing projects.

• Support the preparation of offers, presales processes, and customer presentations.

• Ideally, lead or engage in technical discussions with customers and project teams—advising on architecture, scalable solutions, best practices, business value, tools, and techniques.

Requirements:

• Education: A bachelor's degree in IT or finance. Degrees in related fields (e.g., business) may also be considered.

• Experience: At least 6 years in the IT industry, including a minimum of 4 years in project management and client-facing roles.

• Communication: Fluency in English, with excellent communication skills for interaction with clients, team members, and stakeholders.

• Software Proficiency: Knowledge of project management tools (e.g., Microsoft Azure ADO, Jira, Teams, MS Project) and Office 365.

• Leadership Skills: Strong leadership capabilities to guide teams, work independently, and handle multiple client engagements simultaneously.

• Experience in project monitoring, controlling, and reporting.

• Competent presentation skills.

• High ambition, motivation, and a proactive approach.

• Agile or Project Management certification is an added advantage.