Operations Expert

OPS SPOC for Directors, Delivery Leaders, and Engagement Managers
Manage a group of OPS services
Ensure that Operations are delivered with the expected quality
Overall governance, including reporting, contractual SLAs, service KPIs, Service
Improvement Plans, client satisfaction within the owned group of services
Management Escalation point of contact for ADM for critical outages or Lingaro Operations teams' performance issues
Responsible for contract arrangements (OPS input) together with Delivery Leads
and Engagement Managers, including modification of current support or new support setup (RFP)
Definition and negotiation of OPS KPIs and QoS targets and calculation methods
with customer
Resource management (proper skills, capabilities, capacity, and shifts per support
model)
Support setup (support model prep, ST, SNOW setup, etc)
Adjustments and OPS improvement

Good understanding of the Customer's business and how IT contributes to the delivery of service
ITIL certification
Excellent communication and negotiation skills   
Strong knowledge and experience in contract/supplier management
Able to interact successfully with all levels of the Customer and IT Provider organization
Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa 
Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal, etc.)

Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.