Keep Operations Running
at Peak Efficiency 24/7

Eliminate downtime, costs, and business-critical disruptions
with intelligent IT service management.

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Our capabilities

Intelligent-Operations-&-Support

IT Service Management Built on ITIL4 Best Practices

Deliver consistent, high-quality service with mature processes, including:

  • Incident Management
  • Problem Management
  • Service Request Management
  • Change Enablement
  • Service Level Management
  • Release Management
  • Monitoring and Event Management
  • Capacity and Performance Management

Intelligent Operations Powered by GenAI

Boost efficiency with GenAI‑enabled workflow automation, real time analytics, and assisted root‑cause analysis.

Reliable and Secure Systems

Keep critical systems running with 24/7 observability, proactive maintenance, and cloud managed data services.

What is your challenge?

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Proven Success

80% Ticket Volume Reduction

Global CPG Leader

Challenge we solved:

  • Overwhelming BI tickets and low user satisfaction.

Impact delivered:

  • 80% drop in incident ticket volume.
  • Faster ramp-up with KCS and runbook support.
  • Improved app quality via workflow automation.

5× Faster Incident Resolution

Global Consumer Goods Company

Challenge we solved:

  • Long MTTR and weak RCA resulted in backlog of unresolved problems.

Impact delivered:

  • 5× improved incident resolution time (MTTR).
  • 3× faster change deployment.
  • Stronger RCA via KEDB, knowledge base, and automation.

70% Root Cause Detection

Global Organization

Challenge we solved:

  • Opaque big‑data ops, slow RCA, rising TCO costs.

Impact delivered:

  • 70% reduction in root‑cause analysis time overall
  • Improved reliability with real‑time ops dashboards
  • Auto‑trigger KPI breach tickets, Check MK, Power BI

58% Incident Cut Post‑Vendor

Multinational Beverage Company

Challenge we solved:

  • Complex vendor handover, with no ownership or upkeep.

Impact delivered:

  • Reduction of majority of incidents.
  • 6.5% QoS improvement and consistent target achievement.
  • Stabilized governance and change management

Lifecycle Support Flexibility

HR Services Industry Leader

Challenge we solved:

  • Shift to maintenance needed flexible support.

Impact delivered:

  • Faster Level 3 expertise incident resolution.
  • Enhancements vs. tech improvement flexibility.
  • Secured future product development readiness.

The Lingaro Advantage

DOMAIN

Deep technical and business expertise
We bridge technology and commercial insight, partnering with leading hyperscalers to deliver data and AI solutions for real business problems.

DESIGN

Human-centric, AI accelerated experiences
We combine design thinking, AI, technology, and creativity to build user-focused experiences that connect with people and earn trust.

ADOPTION

5x faster
with 7 accelerators
We drive usage and ROI through in-house learning, change expertise, and a proven AI-powered adoption framework.

Featured topics

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Case Study: GAIA AI Assistant for Live Commerce & Product Enablement

How Galderma's GAIA AI Assistant powered live commerce and real-time product advice for Cetaphil & Benzac.

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Case Study: GenAI Onboarding for a Global CPG Leader
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Case Study: GenAI Onboarding for a Global CPG Leader

How a global CPG leader scaled AI tool adoption across 65,000+ employees by turning low confidence into daily, high-impact use through a focused GenAI onboarding program.

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Case Study: Sustainable Packaging Through LCA Automation

A Fortune 500 company scaled packaging sustainability analysis with Lingaro’s Automated LCA Platform, a governed data lake and analytics layer that enabled real-time environmental and cost insights ...

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