Expert Level Support (L3) - Python

Tasks:

• Provide expert service support as L3 specialist for the service.
• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed.
• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
• Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.
• Create problem corrective action plan proposals.
• Deploy bug fixes in managed applications.
• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
• Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes.

Requirements:

• Good command of English – both spoken and written skills
• Must have strong knowledge of Azure, Python, and PySpark
• Strong analytical thinking and problem-solving skills.
• Strong communication skillset – ability to translate technical details to 
  business/non-technical stakeholders
• Must have the ability to effectively communicate across third parties, 
  technical, and business product managers on solution design.
• Be able to apply research, information gathering, and analytical and 
  interpretation skills to problems of diverse scope.
• Has the ability to think abstractly and deal with ambiguous/under-defined 
  problems.
• Capable of working both independently and in a team-oriented, collaborative, 
  cross-functional, and cross-cultural environment
• Equip to handle multiple projects and applications across different Competency Centers
• Willing to work on a mid-shift schedule (2PM-11PM or 3PM-12MN)
• Willing to work PH holiday and on a weekend rotation schedule as needed.

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