Expert Level Support (L3)

During the transition to the support phase, ensure that all code, scripts, and configurations adhere to established standards of the engagement.
Verify the availability of all necessary documentation and acquire a comprehensive understanding of the new product being introduced by the client.
Proactively gather updates from the support team pertaining to incidents, service requests, and change requests during daily cadence meetings.
Conduct rigorous technical investigations to ascertain root causes and provide effective resolutions for every issue that will be raised.
Participate in technical consultations, offering valuable insights and expertise for ongoing and upcoming projects.
Thoroughly review estimations provided by the Enhancement teams.
Ability to independently drive delivery team without offshore/onshore peers.
Strong analysis and problem-solving skills and the ability to bring in the right solution to technical challenges.
Engineering IT solutions based on appropriate models available.

Bachelor's degree (preferred: Computer science, Mathematics with statistic specialization,
Vested interest around Data Science
Good understanding of the Data Lake architecture concept, and its implementation using GCP ecosystem and Talend.
GCP ecosystem
Knowledge of SQL, and Talend
Knowledge of BigQuery is a plus.
Strong analytical thinking
Strong communication skillset
Being capable to work with the support team to resolve complex issues.
Be flexible enough to also accept more menial tasks (like testing)
Come up with improvement ideas, and be able to create POCs for these (like automatic data validation, etc.)
Be process-wary enough to act as a stand-in for BI Leads (effectively SLMs for a set of applications).
You must be capable of working both independently and in a team-oriented, collaborative, cross-functional, cross-skilled, and cross-cultural environment.
Generally, to have a mindset to be capable of finding valuable and interesting work for themselves
Very good knowledge of English
Ability to prepare and discuss presentations.
EMEA working hours.

Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
100% remote.
Flexibility regarding working hours.
Full-time position
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.