Support Specialist (L2)

Provide day-to-day L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.
Identify, handle, analyze, and resolve issues and requests raised by stakeholders
and clients.
Perform systems configurations, troubleshooting systems
errors, monitoring, automation, and testing systems performance.
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
Monitor Azure Data Factory (ADF) Pipelines.
Check the correctness of data downloading.
Participate in the development or deployment of new features or enhancements to production.

Strong knowledge of SQL, Azure, Data Lake Storage, Data Factory
Good to have: GOMO, Power BI, Python, Databricks
Good communication and interpersonal skills, and ability to work with both technical and business stakeholders
Able to work independently or with minimal supervision
Willing to work mid-shift schedule, and on PH holidays, or weekends as needed.
Good interpersonal skills
ITIL foundation is an advantage.

Offer

Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
“Office as an option” model. You can choose to work remotely or in the office.
Flexibility regarding working hours and your preferred form of contract.
Comprehensive online onboarding program with a “Buddy” from day 1.
Cooperation with top-tier engineers and experts.
Unlimited access to the Udemy learning platform from day 1.
Certificate training programs. Lingarians earn 500+ technology certificates yearly.
Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
Internal Gallup Certified Strengths Coach to support your growth.
Grow as we grow as a company. 76% of our managers are internal promotions.
A diverse, inclusive, and values-driven community.
Autonomy to choose the way you work. We trust your ideas.
Create our community together. Refer your friends to receive bonuses.
Activities to support your well-being and health.
Plenty of opportunities to donate to charities and support the environment.
Great Place to Work Certified Employer in the Philippines